Last updated: 30 July 2026

​

Every Lantern Society letter is posted directly through your letterbox, carefully packed and ready to open.

​

Dispatch Times

Subscription letters are dispatched once a month, so all letters for that month are posted together around the same time, whenever you joined. If you subscribe later in the month, your first letter will usually arrive in the next monthly send-out — so it's worth allowing a little time for your first one to reach you.

​

One-off orders are prepared by hand and posted as soon as they're ready.

​

Our letters are sent by standard stamped post. To keep the club affordable, this post isn't tracked — which means we can offer beautiful letters at a gentle price, and it's part of the simple, old-fashioned charm of receiving something by mail.

​

Around holidays and busy seasons, we may post earlier than usual to give letters the best chance of arriving in good time. If we change a send-out date for a seasonal period, we'll let subscribers know by email.

​

UK Shipping

We ship throughout the United Kingdom. Delivery usually takes 3–7 working days after posting.

​

International Shipping

We are pleased to offer worldwide shipping. Delivery times vary by destination but usually take 7–21 working days after posting.

​

Please note that international orders may occasionally be subject to customs fees, import duties, or local taxes charged by the destination country. These are the responsibility of the customer and aren't included in the price of your order or postage. If you're unsure, it's worth checking your country's import rules before ordering.

​

Delays

Once your letter is posted, delivery is in the hands of the postal service and outside our control. Delays are uncommon but can happen, especially during busy postal periods such as Christmas and other holiday seasons, when post — particularly international post — can take considerably longer than usual. We recommend ordering in good time ahead of the holidays, and allowing extra time for seasonal deliveries.

​

If your letter hasn't arrived within 10 working days of posting (UK) or 21 working days (international), please get in touch at hello@lanternsociety.co.uk and we'll do our best to help. During peak seasons, please allow additional time before contacting us, as delays are more likely.

​

Lost or Damaged Post

If your letter arrives damaged, please get in touch within 14 days and we'll put it right — see our Refund Policy for how we handle this. Because our post isn't tracked, we can't always confirm where a letter is once it's posted, but we'll always do what we reasonably can to help if something goes astray.

​